Welcome to Grove Park Florist. These Terms & Conditions govern the relationship between Grove Park Florist (‘we’, ‘us’, ‘our’) and customers (‘you’, ‘your’) who use our website to order flower deliveries within Grove Park and the surrounding areas. By placing an order through our e-commerce facility, you agree to be bound by these Terms & Conditions as set out below. Please read them carefully before placing any order for flower delivery in Grove Park.
Placing an order for flowers through our online shop is designed to be straightforward and efficient. Orders can be placed by selecting your chosen floral arrangement, providing recipient and delivery information, and proceeding through our secure checkout. Please ensure all details, such as names, addresses, messages, and delivery dates, are entered accurately. We cannot be held liable for delays or failed deliveries arising from incomplete or incorrect information supplied by you.
Once your order has been submitted, you will receive a confirmation email summarising your purchase. Please check this confirmation carefully and contact us immediately if you notice any errors. We reserve the right to decline any order placed, at our discretion. In such circumstances, you will be notified and any money paid will be promptly refunded.
All products are subject to availability. If, for any reason, the items you have ordered are unavailable, we will offer a suitable substitute of equal or greater value at no extra cost. Our team make every effort to ensure your chosen arrangement is accurately replicated; however, on occasion, seasonal variations or supply chain factors may require reasonable substitutions. In such cases, we will do so using our professional judgement and will never compromise on quality or style.
We offer flower delivery throughout Grove Park and the surrounding areas, with delivery times specified at checkout or upon your preferred date wherever possible. Although we make every effort to deliver within the agreed timeframes, circumstances beyond our control (such as extreme weather, traffic disruptions, or force majeure events) may occasionally cause minor delays. We will do our utmost to notify you as soon as possible if we anticipate any delivery issue.
If no one is available at the provided address to receive the flowers, we reserve the right to leave the goods in a safe place, with a neighbour, or as per your specific instruction at the time of order. If delivery is not possible due to incorrect information or access restrictions, we may need to contact you for further instructions and, if re-delivery is required, reserve the right to charge additional fees.
Payment for all orders must be made in advance and is required at the time of ordering via our online payment gateway. We accept a variety of secure payment methods, including major credit cards and debit cards. Prices are stated in GBP (£) and include VAT where applicable. Any additional charges, such as delivery fees, will be clearly indicated prior to checkout.
Your payment will be processed upon confirmation of your order. In the event of any payment failure, your order will not be processed or delivered until full payment has been received. We use reputable third-party payment processors and do not retain your card details on our systems once your transaction is completed.
Should you wish to cancel or amend your flower delivery order, please notify us as soon as possible. For cancellations received at least 24 hours prior to the scheduled delivery date and time, we will offer a full refund. Unfortunately, orders cancelled less than 24 hours before the designated delivery cannot typically be refunded, as preparations for fresh flowers and arrangements may have already commenced.
Requests for changes to the order (such as amendments to the delivery address, message card, or flower selection) will be accommodated wherever possible if sufficient notice is given. Please note that last-minute amendments may not be feasible once your order has been prepared or dispatched.
If Grove Park Florist must cancel your order for any reason, we will contact you promptly and refund all monies paid in full.
We strive to provide the highest standard of fresh flowers and professional service. Should you be dissatisfied with your delivery or if your flowers arrive damaged or not as described, please contact us within 24 hours of receipt. We may request photographic evidence to assist with quality assessment. Where appropriate, we will offer a replacement, re-delivery, or full refund at our discretion.
Due to the perishable nature of flowers, returns are not generally accepted unless there is a clear issue with the quality or condition of the product upon arrival. Our primary goal is your satisfaction; please reach out and we will work to resolve your concerns efficiently.
You must ensure that all information provided to us is accurate and up to date, including recipient name, address, and contact details. It is your responsibility to check your order confirmation and notify us promptly of any discrepancies.
Flowers are a perishable, natural product. For maximum enjoyment and longevity, it is your responsibility to follow the care instructions provided and to display the flowers in suitable conditions, such as avoiding extreme heat or cold, and ensuring water and nourishment are maintained.
Grove Park Florist shall not be liable for any indirect or consequential losses, damages, or expenses, including but not limited to loss of profits, data, or goodwill, caused through your use of this website or delay/failure in delivering your order (except as required by law). Our liability for any claim relating to the supply of goods or services is strictly limited to the purchase price you paid for those goods or services.
We cannot be held responsible for delivery failures or delays directly resulting from inaccurate recipient details provided by the customer, lack of access to the designated property, or recipient absence at the time of delivery. For commercial customers, nothing in these Terms & Conditions restricts our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot lawfully be excluded under UK law.
All text, images, designs, and content provided on Grove Park Florist’s website remain our intellectual property or that of our licensors. You may not copy, reproduce, republish, or otherwise use our site materials without prior written permission. Use of our website is permitted for making genuine flower delivery orders in Grove Park and surrounding areas.
We take care to present accurate information regarding products, pricing, and availability. However, we reserve the right to correct any errors, omissions, or inaccuracies and to update content without prior notice.
We are committed to maintaining your privacy and protecting your personal information in accordance with UK Data Protection laws. Your data will only be used for the purpose of processing and delivering your orders, providing customer service, and, where consented to, for marketing communications. Please note that all payment transactions are handled securely via our payment processing partners, and we do not retain your card details.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these Terms & Conditions, the use of our website, or purchases made with Grove Park Florist will be subject to the exclusive jurisdiction of the English courts. By placing an order through our online service, you agree to this jurisdiction.
Grove Park Florist reserves the right to revise these Terms & Conditions from time to time to comply with changes in the law, regulatory requirements, or business practices. Any modifications will be posted on this page and will take effect immediately upon publication. You are encouraged to review these Terms & Conditions periodically to ensure your continued agreement.
If you have any questions regarding your order, these Terms & Conditions, or require assistance with our online flower delivery service in Grove Park, please contact our customer support using the details on our website. Our team are here to help and committed to ensuring your satisfaction with both our flowers and service.
Note: These Terms & Conditions apply to all customers placing flower delivery orders online within Grove Park and the surrounding local areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Grove Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Grove Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
